Back to top

FAQ

My Account

WHY REGISTER?

Do I have any advantages if I register now?

Yes, it is still a very advantageous moment!Get your personal code now. You will immediately receive a welcome discount and you can enjoy all the best offers reserved for friends.

Contact our online and telephone assistants for your purchases and receive direct offers and invitations to exclusive events. Use your account to give us your opinion on the preview of the collections, and if you are a Golf Addict you can win.

ABOUT YOUR DATA

Do you give away my data?
Do you send lots of emails?

We only keep your data to guarantee your benefits, linked to the conditions at the time of your registration.

E-mail? You can get some if there is something interesting for you: new proposals, events, special discounts, new products for your “H19 Total LooK”

Account delete.

How do I unsubscribe to newsletter or delete my account?

No problem login and delete your account either click on unsubscribe in our newsletter.

Exchanges & Returns

Changes and returns.

For any reason, within 15 days of receipt, you can return your purchase through the postal or courier service at your expense and have a refund of the entire purchase cost.

Changes.

To have a replacement just follow the instructions for returning the purchase and request a change.

If you don’t like the model or want to change the size, you can always contact us for advice or help with replacement!

Sometimes, we also have customizable and unique tailoring models from our LAB, they have the same characteristics of excellence and we offer them out of print or in the H19 and Golf Addict events. We are here to satisfy you.

Gift replacement.

Ship your purchase by postal or courier service at your expense. You can also request the replacement of the model and size, if available, or get a refund within 15 days of purchase.

General Information

Purchase Conditions

How can I buy online from my account?

Very simple! H19 is a creative style laboratory, with its virtual Show Room, if you are interested you can contact us. We love to maintain a relationship with our customers even if they are far away.

For this reason, as long as possible, even in the periods in which we activate online sales, we would always like to have direct contact with you: by phone, chat or email.

Imagine having one of us, a passionate, a friend at your disposal, just to answer your doubts, meet your expectations, give you some advice …
For payments, online and not, you will directly receive all the information to guarantee simplicity, safety and convenience.

Corporate Social Responsibility

H19 was born with a strong ethical sense, respect for the person and the environment and for this we use natural, certified and totally recyclable products.

But that’s not enough!

We also care that all our suppliers share the same moral sense. The same unconditional respect that golfers have for commitment, work, nature, rules, the well-being of all, the sense of belonging.

Code of Conduct.

We have a code of conduct and all the conditions necessary to be part of Lab H19, to create products, to propose sustainable and useful ideas and projects. We have high regard for the quality of the Italian style and work that we promote worldwide.

We accept your suggestions, comments and also criticisms from our friends and customers.

We seek “dynamic excellence!” Each result or achievement is an incentive to go another step, to look forward, to do research …

We believe in relationships, in friendship, in compliance with the rules.

Shipping & Delivery

Shipping and delivery.

We ship within one working day from the order and deliver in Italy between 1 and 3 days depending on the delivery method requested

Order Tracking

You will be notified of the delivery code to check the shipping phases on the website of the chosen carrier.

Payment

Payment Methods

We accept credit cards, PayPal and on request transfer or cash on delivery.

Secure Payments

Yes, online payments are guaranteed by Pay Pal and for offline payments you have our staff available for any question by phone or email

Gift

Gift

Can I send gifts?

Of course an H19 gift is a unique opportunity for us to make you look good!

You can receive them at your home or send them to whoever you want, we will make a special package for you with your signed dedication and an H19 add-on … Call us and find out how.

Buoni regalo.

Non sai scegliere il regalo giusto?

Semplicissimo, puoi contattarci per un consiglio o richiedere un buono H19 che potrai consegnare tu stesso o inviare direttamente al destinatario con un add-on H19.

Il codice coupon potrà essere utilizzato per qualsiasi acquisto e le istruzioni per ottenere un ulteriore sconto di benvenuto per i nuovi registrati.

Still have a question?

+32 02 54107434 - (Monday - Friday) 9 to 18 (CET)